Practical info

What do you do at the repair shop?
We offer professional pedalboard and rack system solutions, repairs, custom cables etc.

I’d like to get my pedal repaired. What’s the price?
You are welcome to get in touch via email for a price estimate, but in most cases it is necessary that you come by the store with the pedal so we can troubleshoot before estimating a price.

My pedal is broken. Can you help determine what’s wrong?
Yes. We have a troubleshooting fee of 250 dkk. If you wish to have your pedal repaired by us, troubleshooting is free.

My pedal is broken and I have an important concert coming up in a few days. Can you help?
We make no guarantees in urgent cases as it all depends on the complexity of the task and the amount of other repairs at the time. But please feel free to get in touch via email so we can take a look at the possibilities.

How do I submit my pedal for repair?
Repairs are submitted at our store in Copenhagen. If you are unable to come by in person, you can ship your repair to us upon prior agreement.

What’s the turnaround time on repairs?
The turnaround time depends on the complexity of the task and the amount of other repairs at the time of submission. We strive to keep the turnaround time around 14 days, but it can be longer. Please feel free to get in touch via email to the check the expected turnaround time with us prior to submitting your repair.

How do I know if my repair is complete?
We will contact you either by email or phone as soon as your repair is ready for pick-up at the store.